Membership and Subscription Policies

Managing Your Online BC Membership Plan 

Once you sign up for a BC Endurance membership plan, your BC Endurance Account page  (find the “Account” link on the main menu) will have the following tabs: Home, Subscriptions, Transactions, and Logout (note, you will also see a link titled “courses” which is currently not activated within BC Endurance). Here is how each of those tabs works: 

Home. On this tab, you will be able to see AND edit all of the information that you  entered during the registration process. To edit any of the fields, simply click the entry  box, make any edits, and then click the “Save” button at the bottom of the page.  

Subscription Information. Including the following column headers: 

    • Membership. Shows the name of the subscription along with the subscription’s  unique ID given by the gateway processor. 
    • Subscription. Shows if the renewal status of the subscription (either enabled to rebill, paused, or stopped if the subscription has been cancelled). The billing  terms of the subscription along with the next billing date will be shown if applicable.
    • Active. Shows one of two things, a green ‘Yes’, or a red ‘No’. ‘Yes’ means that  the user’s subscription is active and that they will have access to your protected  content. ‘No’ means that the user’s subscription is inactive and will not have  access to your protected content. 
    • Created. Shows the day the subscription was created. 
    • Card Exp. Shows the expiration date of the user’s credit card. This column will  be blank if the user signed up via a PayPal account OR if the subscription price  was free. 
    • Manage your subscriptions. On the far right of each subscription, the last column will  present the following available options. 
      • Update – this option is conditional on the user having an active, automatically  recurring subscription. Clicking this link will allow your users to update their credit  card information. If the user signed up with a PayPal account then they will be  shown a link to update their account information directly at paypal.com 
      • Change Plan – Clicking this will trigger the ‘Change Plan Pop-Up’ where you can  easily upgrade or downgrade to a plan that fits your needs. 
      • Pause – If you have an active, automatically recurring subscription, clicking this  will pause your subscription. 
      • Resume – this option is conditional on having a paused, automatically recurring  subscription. It may take up to 24 hours for the new billing to fully process and  update your subscription to active should the latest transaction already have  expired. 
      • Cancel – this option is conditional on having an active, automatically recurring  subscription – one-time subscriptions such as the free 2-week trial will NOT have  a cancel option because there is no future billing to avoid. Clicking this will cancel  any future billings for the subscription. Note: The subscription will only become  inactive once all future billings have been canceled AND the last transaction  associated with the subscription has expired. 
      • Subscribe/Renew – these links can be used if you would like to repurchase a  past membership. If your subscription is expired and has no other memberships  active in the same upgrade path Group, it will say Subscribe. If you can manually  renew and it is not expired, it will say Renew.

 

Payments. The Payments tab of the account page is used to show all payments that  you have made during the lifetime of your user profile, including the following columns: 

    • Date – this column will show the date that the payment was made. 
    • Total – this column will show the total price of the payment. 
    • Membership – this column will show the name of the Membership the payment  was for. 
    • Method – this column will show the name of the payment method selected that  billed the payment. 
    • Status – this column will show the status of the transaction. Options are  Complete, Pending, or Failed. 
    • Invoice – this column will show the unique transaction ID for the payment. This  should match exactly what can be found in the payment gateway for the  payment. 

Logout. This is simply a logout link. When you click this option, you will be logged out of  the BC Endurance website. 

 

How to Sign Up for BC Membership. 

  1. Visit the BC Endurance Website Fees and Membership Plans Page. Scroll down to  the membership plans. 
  2. Select a Membership Plan. Click on the plan that suits your needs. 
  3. Create Your Account. Fill in your name, email address, and create a password.
  4. Enter Payment Details. Provide your credit/debit card or PayPal details via the secure  payment form. 
  5. Review and Confirm. Review your order and click “Sign Up” to complete your  payment. You will receive a confirmation email once your payment is successful. 

How to Update your Credit Card or Billing Information. 

  1. Log in to your account on the website. 
  2. Navigate to “Subscriptions” in the user dashboard. 
  3. Click “Update”. 
  4. Enter new card info. 
  5. Click “Submit.” All payment information is encrypted and securely processed. How to View Your Billing History. 
  6. Log in to your account. 
  7. Go to “Account” > “Payments.” You will see a list of past transactions with details like: Date, Amount, Payment method, Status (Paid, Failed, etc.), Invoice number associated  with that transaction. 

Understanding Subscription Renewal & Auto-Billing. 

  1. Unless you cancel or pause your membership plan, your BC Endurance membership  plan will renew automatically at the end of that plan’s term (1, 3, 6, 12 months, etc.). 
  2. You will receive reminder emails 1 week and 1 day before the renewal.

How to Cancel a Subscription. You may cancel your membership at any  time. 

  1. Log in to your account. 
  2. Go to “Subscriptions”. 
  3. Click “Cancel” next to the active membership. 
  4. Confirm your cancellation. Note: You will retain access to the website until the end of the  billing cycle. 

Email Notifications. You will receive email alerts for: 

  • Successful payments 
  • Failed transactions 
  • Refunded transactions 
  • Credit card expiring notices 
  • Upcoming renewals (1 week and 1 day before a subscription will renew) • Cancellations or changes to your plan. 

Frequently Asked Questions

  1. Is it possible to sign up for more than one 2-week free trial? No. When your 2-week  trial is up, please select the membership plan that best suits your budget and schedule. 
  2. If I sign up for the free 2-week trial, but I pay for a subscription before the two  weeks is up, when does my subscription start? Your ongoing BC Endurance  membership subscription will become active from the day you process the payment. 
  3. If I pause my subscription and then start attending workouts again, what’s the  restart procedure? You will need to log in to your account page, navigate to  “Subscriptions” and select the subscription that you would like to resume. 
  4. If my subscription is on pause, do I still have access to the members-only  content? No, access to members-only content is contingent on having an active, paid  subscription. But when you resume your subscription your access will automatically  resume as well. 
  5. If I cancel, do I have member access? How do I restart if I want to? Once you cancel a subscription, you will have access to members-only content until the end of the current  billing cycle. After that, you will need to subscribe to a new membership plan in order to  regain access to members-only content and regular workouts. 
  6. What should I do if I cancel when I should have paused. How do we correct  that? Renew – use this link in the subscriptions tab of your account if you would like to  repurchase a past membership. 
  7. What if I forget to pause when I go out of town, can I get a refund for the unused  portion of my subscription? We ask that you advise Brian Clarke or a team leader if  you plan to miss more than two weeks of workouts. If you alert us to a planned absence  and forget to pause your subscription, we will issue you a refund pro-rated for the  amount of time you missed. We will not issue refunds for unannounced absences.